Commonly Asked Questions

Cattlemens Bank is committed to helping you with all your banking needs. Find the answers to some of our most commonly asked questions below:

Banking Accounts

Where can I find my account number?

Your account number can be found at the bottom of your checks – it is the second set of numbers following the routing number 103107622.

You can also see your account number on page one of your monthly account statement in the top right corner. If you receive E-Statements, you can login to your Online Banking and find it on the Account Summary Page.

How do I re-order checks?
Envelope Mail – Just find your reorder slip that is attached to your 3rd book of checks in your last order and pop it in the mail. This is a fast and easy way to reorder when you have no changes or updates to your information.

Call or Visit any of our branch locations for assistance.

What is Cattlemens Bank's routing number?
What should I do if I have an issue with my account outside of normal business hours?

You can email the Bank through the CONTACT US page or call your local Branch and leave a message; someone will get back with you the following business day

Cattlemens Bank Incoming Wiring Instructions

Provide the sending financial institution with Cattlemens Bank’s name and address, routing number, name of your account and your account number. Wiring Instructions Form

I would like to open a personal account. What do I need to bring with me?
Two forms of Identification are required either two Primary or one Primary and one Secondary.

  • PRIMARY include –
  • State Drivers License, State ID card, Military ID card,
  • US Alien Registration Card or Passport
  • SECONDARY include –
  • Social Security Card, Firearms License, Property Tax bill,
  • Student ID card, Voter Registration, Birth Certificate or Medicare Card

If your current address is different than your Gov’t issued ID, you will need to provide documentation, such as a utility bill that shows your name and current address.

*For children under the age of 16 we require a social security card and birth certificate.*

Debit Cards

What do I do if my card is lost or stolen or if there is fraudulent activity?
Call 1-800-417-8715 to shut it off immediately. Call your local branch to have a new card re-issued and complete appropriate fraud paperwork. If it is after hours, please leave a voicemail and someone will get back to you the next business day or click Contact Us .


How long does it normally take to receive my debit card?
5-7 business days
How can I change my PIN number on my debit card?
Call 1-800-992-3808
What to do if I am or will be traveling out of town?

Contact your local branch so an alert can be placed on your account and/or debit card. You can also block your card through the mobile app Google Play | App Store if you do not need access to it. If you forget, you will get a call for verbal confirmation regarding your debit card transactions.

Online Banking and Mobile Banking

How do I enroll in Online Banking?
If you are a Consumer with personal account(s), simply click on the “Account Login” icon in the top right corner of this website and then click “Enroll Now” and follow the steps. If you are a business customer, please call or visit your local branch and we will gladly set you set up.
What do I do if I am locked out of my Online Banking?
Call your local branch Location or email Contact Us
How to view my Statements within my Online Banking?
Click on Accounts tab, then click Documents and select the account you would like the Statement for, click the document type dropdown and select “Checking Statement with Images” and select your date range; click Submit.
How to export my statements to QuickBooks/Quicken?
Click account you would like statements on, click download and save to file. Open QuickBooks/Quicken and upload docs
How do I enroll in Mobile Banking?

Download our app Google Play | App Store. Consumers need to download “Cattlemens Bank” and Business customers will need to download “Cattlemens Bank Business.” You must have enrolled on our website (desktop or web browser) before you can log into the app. You will login with your existing credentials.

**If you are a business customer, make sure you are set-up for mobile deposit before trying to access the app.**

What is Zelle? How do I use it?

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

Zelle is available through your Cattlemens Bank mobile app on Apple or Android devices.

Learn More

Mobile Deposit and Other Miscellaneous Questions

How do I enroll in Mobile Deposits?

Consumers are automatically enrolled. Business customers must contact your local branch.

How do I endorse my check(s) for Mobile Deposit?

Sign your name followed by “For mobile deposit ONLY at Cattlemens Bank”

I have moved or had a change in my personal information. How do I update my contact information?

Please fill out & sign the following form-


Once completed, email or mail the form to your local branch so that we can update your records.

When I make a deposit using Mobile Deposit through my Mobile Banking App, when are funds normally available?
Upon Bank Review. If deposit is made after 8:00 pm central time, your deposit will be processed the next business day.
If a deposit is rejected, what do I do to correct it?

Contact your local Branch and a bank employee will be happy to look into why it was rejected and help you resolve the issue.

Zelle FAQs

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Cattlemens Bank

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